FAQ
General FAQ
DayaMed is a personalized, holistic medication management service that helps people take control of their health by encouraging proper use of prescribed medicines.
Our office hours are Monday through Friday 8am – 8pm EST.
Personalized medication regimens are reviewed by licensed clinicians and available on each patient’s smart device. Dose-specific text and email notifications are combined with a clinical team for check-ins, and incentives to drive patient engagement.
At present, DayaMed accepts medicare, medicare advantage, medicare supplemental health insurance
Call (800) 931-5883, text 775-251-9931, or download the DayaMed application from your preferred app store.
DayaMed’s services are covered by Medicare and Medicaid. Patients also receive valuable rewards if they continue service.
Yes. Please call us if you do not have one.
Yes. DayaMed uses the most secure, HIPAA-compliant systems to protect your personal information.
Patient FAQ
The app contains important information concerning every medication you are taking, including each drug’s use, potential side effects, medications to avoid taking concurrently, and much more. It’s like having a pharmacist right in your pocket! To access this data, simply tap on the specific Medication Card to review that medicine’s clinical information. Tap on the three dots (…) in the upper right-hand corner of the Medicine Details screen, and choose “Medicine Instructions Details”. This will launch the Patient Information section, which contains each medicine’s pharma clinical information for your review.
Simply click the “Forgot/Set New Password?” link on the DayaMed app home screen. You can choose to have a password reset link sent to your mobile device or e-mail address. Then, follow the link to choose a new password for your account.
Tracking your performance is a snap! Simply click on the “Overall Adherence” button located at the top right-hand corner of the “Schedule” tab. Doing so will launch your report, where you can track your medication adherence for both the current week as well as the previous four weeks in an easy-to-read bar graph. You can even compare your performance against other patients in the DayaMed C.A.R.E.S program to help keep you on the right track!
Simply tap the “Register NFC tags” button in the “More” tab of the DayaMed app. Then, tap the purple “Add NFC Tags” banner at the bottom of the screen. Follow the prompts in the app and your Pill Organizer will be automatically linked to your DayaMed account. You will then be ready to “Tap and Take” your medications in the app!
No need to worry! It’s most likely an issue with the barcode printed on your medication container. Simply click on the “Vial Photo Capture” function from the “More” tab of the app, then snap a picture of the barcode on your medication container. The app automatically sends the photo to us so we can review and help you.
There’s no need—DayaMed’s C.A.R.E.S Team will enter your medications for you!
In most cases, no, as DayaMed is notified when you receive a new prescription from your doctor. In the unlikely event that your preferred pharmacy is not part of our network, you will need to notify your C.A.R.E.S team when your doctor prescribes you a new medication.
Simply click the “Refill” button on the Medicine Details screen of the DayaMed app, or text us at 775-251-9931, and our C.A.R.E.S team will take care of the rest!
DayaMed C.A.R.E.S patients can earn up to $30 per month in rewards to their favorite pharmacy or supermarket/wholesale club (with a pharmacy practice) simply by taking their medications in the DayaMed app and participating in their monthly check-ins with one of our friendly Registered Nurses. Rewards start at 80% adherence per month, and each patient’s rewards progress is tracked in the Rewards tab. Every patient who earns an award will be e-mailed an electronic reward card to the pharmacy of their choosing within ten business days of the end of each month.
Your C.A.R.E.S Team is always a single click away in the DayaMed app! To contact either your Patient Advocate, Care Coordinator, or Nurse Practitioner, call us at (800) 931-5883 or text us at 775-251-9931
